Delivery Coverage：All products on this website are only available for delivery within the contiguous United States, including all 50 states and Washington, D.C. Delivery to U.S. territories (such as Guam, Puerto Rico, etc.) and international addresses is not supported at this time.
Delivery Timelines
Standard Shipping：After an order is confirmed and paid, the warehouse will fulfill and ship the order within 1-2 business days. Standard delivery takes 3-5 business days for most areas in the U.S. For remote regions (e.g., Alaska, Hawaii), the delivery timeline is extended to 5-7 business days.
Expedited Shipping：Orders with expedited shipping will be prioritized for fulfillment and shipped within 1 business day of order confirmation, with a delivery window of 2-3 business days. Expedited shipping is not available for remote areas.
Pre-order/Limited-Edition Items：For special items like the Winter Pomberpy Limited-Edition Prebiotic Soda, the fulfillment timeline is as indicated on the product detail page, typically 3-7 business days after payment is received. Delivery timelines will follow the corresponding shipping type once the order is shipped.
2. Shipping Fee Rules
Free Shipping：All orders with a total value of $49 or more qualify for free standard shipping within the U.S. Users enrolled in the "wellness on repeat" subscription service enjoy lifetime free standard shipping on all orders, plus a 10% discount on every purchase.
Paid Shipping
Standard shipping for orders under $49 incurs a flat fee of $5.99.
Expedited shipping is available for a flat fee of $12.99 and cannot be combined with other shipping discounts.
3. Order Tracking & Delivery Issues
Shipment Tracking：Once an order is shipped, a tracking number and link will be automatically sent to the user’s registered email and phone number. Users can track real-time shipment status via the "My Orders" section on the official website or the carrier’s website.
Delivery Discrepancies：In case of delayed, lost, or damaged packages, users must contact customer service within 3 business days of the order’s "delivered" status or the estimated delivery date. If delivery failure is caused by an incorrect address provided by the user, the user is responsible for the cost of re-delivery.
Bloom Nutrition US Return & Refund Policy
1. Return Eligibility
Timeframe Requirement：Users must submit a return request within 30 days of receiving their order. Requests submitted after this window will not be accepted.
Product Condition Requirements
Returned products must be in unopened, unused, and brand-new condition, with all original packaging, labels, accessories, and free gifts intact. Opened dietary supplements (e.g., supergreens gummies, creatine gummies) are non-returnable unless there is a quality issue, due to product safety and hygiene concerns.
Limited-edition items (e.g., Winter Pomberpy Limited-Edition Prebiotic Soda) and subscription-exclusive products can only be exchanged (not refunded) for non-quality-related issues.
2. Return & Exchange Process
Request Submission：Users can submit a return or exchange request via the official website’s customer service center, live chat, or official email, providing the order number, product photos, and a description of the issue.
Review & Processing：Customer service will review the request within 1-2 business days. Once approved, a return label and address will be sent to the user. Users must ship the item back to the designated warehouse within 7 business days. After the warehouse receives and verifies the item, a refund or exchange will be processed within 3-5 business days.
Refund Method：Refunds will be issued to the original payment method. Credit card refunds typically take 3-7 business days to reflect, while processing times for third-party payment platforms vary by provider.
3. Special Notes
Quality Issue Resolution：For products with quality defects (e.g., leakage, damage, expiration), users can provide relevant proof to request a full refund and may also apply for a free replacement of the same item, with all associated shipping costs covered by Bloom Nutrition.
Shipping Costs for Non-Quality Returns：For returns initiated due to personal reasons (e.g., incorrect size selection, dislike of flavor), the user is responsible for return shipping fees. Additionally, the original order’s shipping cost will be deducted from the refund amount (a $5.99 standard shipping fee will be deducted for orders that originally qualified for free shipping).
Free Gift Handling：All free gifts included with the order must be returned along with the product. If a free gift is missing, its official website price will be deducted from the refund amount.
